Every Australian state and territory has different commissioner jurisdictions, mediation fee schedules, and fallback routes. The table below was checked October 2026.
| Jurisdiction | Body | Phone | Free advice | Mediation fee | Scope |
|---|---|---|---|---|---|
| NSW | NSW Small Business Commission | 1300 795 534 | Free | $330 per party for up to 4 hours, then $152/hr per party | B2B, B2G, retail and small business leases, franchising |
| VIC | Victorian Small Business Commission | 1800 878 964 | Free | $300 half-day / $600 full-day per party; $195 per party for farm debt mediation | B2B, B2G, retail leases, franchising, owner-driver, gig (gig-worker fee waiver ended 1 July 2024) |
| QLD | Queensland Small Business Commissioner | 1300 312 344 | Free | $198.32 per party (total $396.64), indexed annually on 1 July | Retail and small business leases only (Retail Shop Leases Act 1994). For other B2B or B2G disputes, use ASBFEO. |
| SA | South Australian Small Business Commission | 1800 072 722 | Free | $195 per party, per day (free for retail and commercial lease disputes) | B2B, B2G, leases, franchising, farm debt |
| WA | Small Business Development Corporation (houses the WA Small Business Commissioner) | 133 140 | Free | $125 per party (subsidised) | B2B, B2G, retail leases, farm debt |
| TAS | Small Business Advocate / Business Tasmania | 1800 440 026 | Free advice | N/A — disputes route to TASCAT | Advocacy and advice only — no statutory mediation function |
| ACT | Access Canberra Business Assist (no dedicated SBC) | 13 22 81 | Free advice | N/A — disputes route to ACAT | Advice only — no statutory mediation function |
| NT | Territory Business Centre / NT Consumer Affairs (no dedicated SBC) | 1800 193 111 | Free | NT Consumer Affairs conciliation is free | Fair-trading conciliation via NT Consumer Affairs (1800 019 319); general business advice via Territory Business Centre |
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