Skip to content
How it worksGuidesToolsInsightsAbout
Get help nowDonate
Donate
TEKVAfor Business
  • Overview
  • Right now
  • Situations
  • Explainers
  • Decisions
  • Resources
  • By state
Start

Free, independent services.

The places we point Australian small business owners first. Every record carries a last-checked date, a source link, and a clear note on who they help and who they don't. We do not list commercial debt-relief operators.

We do not refer to commercial debt-relief operators.

Every service we point you to is free or low-cost, government-funded or not-for-profit, and independent of creditors. If a paid operator is offering to negotiate your ATO debt or run a Part IX agreement for a fee, talk to the Small Business Debt Helpline first — 1800 413 828, free.

Crisis lines

13YARN

24/7 national crisis support line for Aboriginal and Torres Strait Islander people, run by Aboriginal and Torres Strait Islander Lifeline crisis supporters.

13 92 7624/7

Free

Last checked 6 Oct 2026

Details

Lifeline Australia

24/7 crisis support and suicide prevention. Phone, text, or chat. Free, confidential.

13 11 1424/7

Free

Last checked 6 Oct 2026

Details

Suicide Call Back Service

24/7 free professional counselling for anyone affected by suicide. Eligible callers can get up to four scheduled sessions with the same counsellor.

1300 659 46724/7

Free

Last checked 6 Oct 2026

Details

Mental health

Beyond Blue NewAccess for Small Business Owners

Free six-session mental health coaching for small business owners under stress. Coaches have small business backgrounds. No GP referral required.

03 9250 8305Sessions Mon–Fri 8am–8pm Melbourne time, except public holidays. In December 2025 the program reported waits of about three months for a first assessment; ask about the current wait. Everyone who enquires gets an intake call within 48 hours.

Free

Last checked 6 Oct 2026

Details

Financial counselling

Small Business Debt Helpline

Free, confidential, specialist financial counselling for sole traders and small business owners — tax debt, BAS, supplier pressure, insolvency options.

1800 413 828Mon–Fri 9am–5:30pm Sydney time

Free

Last checked 6 Oct 2026

Details

National Debt Helpline

Free, confidential personal financial counselling — for the personal side of a sole trader's debts, or anyone whose business has folded and is now dealing with creditors as an individual.

1800 007 007Mon–Fri 9:30am–4:30pm. Live chat 9am–8pm weekdays.

Free

Last checked 6 Oct 2026

Details

Government, ATO, ombudsmen

Australian Small Business and Family Enterprise Ombudsman

Federal statutory ombudsman for small business. Free assistance with disputes against other businesses or government, plus a Tax Concierge for ATO matters.

1300 650 460Mon–Fri 8am–6pm AEST/AEDT

Free assistance. A $100 first-hour co-payment applies for the Small Business Dispute Help legal-advice service and for the Tax Concierge Service.

Last checked 6 Oct 2026

Details

ATO Payment Plans (Online Services for Business)

Payment plans you may be able to set up yourself for tax debts of $200,000 or less via Online Services for Business or the self-help phone line. Higher amounts and complex cases via the assisted line.

13 11 42Online 24/7. Phone lines Mon–Fri (business and self-help lines).

Interest (GIC) is the main cost, and it keeps building daily while the plan runs. Security isn't automatic, but the ATO can require it in some cases. If it takes security, or has already started recovery action, you pay those costs too.

Last checked 6 Oct 2026

Details

Formal insolvency

AFSA — Find a Practitioner

The official register of registered trustees and debt agreement administrators for personal insolvency. The sole-trader insolvency path goes through AFSA.

Search is free. Trustee and administrator fees vary; agree fees in writing before any engagement. Be wary of operators who advertise heavily — call the National Debt Helpline 1800 007 007 for an independent opinion before signing anything.

Last checked 6 Oct 2026

Details

ASIC — Find a Registered Liquidator

The official ASIC search for registered liquidators and small business restructuring practitioners. Verify any practitioner you're considering, before paying any fee.

Search is free. Initial consultation with a practitioner is usually free. Appointment fees vary — agree fees in writing before any engagement.

Last checked 6 Oct 2026

Details

Industry-specific

MATES in Construction

24/7 helpline and on-site suicide prevention for construction workers and small construction-business owners, with peer support on sites. A case example in the World Health Organization's 2021 suicide prevention guide.

1300 642 11124/7

Free

Last checked 21 Oct 2026

Details

Support Act Wellbeing Helpline

24/7 free, confidential phone counselling for anyone working in Australian music or the arts. Crisis Relief grants are for people who work in music.

1800 959 50024/7

Free

Last checked 6 Oct 2026

Details

Funding and material help

Good Shepherd — No Interest Loans (NILS)

No-interest loans up to $2,000 for essential goods and services, and up to $3,000 for bond on a new rental or costs after a natural disaster. NILs pays the supplier directly; it can't be used for cash, bills, rent or debts.

13 64 57Varies by local provider; call 13 64 57

No interest, no fees, no charges. Loan amount is what you repay.

Last checked 6 Oct 2026

Details

For personal (non-business) help services, see the free services directory.

Prefer to talk to someone?

Mental health support is free, confidential, and one tap away.

Practical help for working-age Australians under financial pressure.

Donate

Tax-deductible · DGR-1 endorsed

Practical help for working-age Australians under financial pressure.

Donate

Tax-deductible · DGR-1 endorsed

Get support

Get help nowHow TEKVA worksWhat TEKVA helps withEligibility & rulesFAQ

Resources

Just lost your job? Start hereDisplacement Field ManualSmall business in crisisHardship lettersJob loss action planFinancial runway calculatorHardship guidesEnergy bill help (NSW)Know your financial rightsService directory

Get involved

Partner with usBecome a mentor

Company

About TEKVAImpactInsightsHow we use AIBuild with TEKVAAI for nonprofitsWhy nowAI Displacement MonitorContactPrivacyTermsLicensing

Financial counselling at TEKVA is delivered by an FCAN-registered Financial Counsellor. Financial capability support is provided by a Financial Capability Worker, whose scope is capability support only — no credit advice or creditor negotiation. Credit advice and creditor negotiation sit with our Financial Counsellor. We also provide practical support and referral coordination, and connect people with crisis services where they need them. We do not provide AFSL-licensed financial product advice, legal advice, or insolvency advice. Where another service is the better fit, we'll help connect you with community services, tenancy help or specialist legal support.

ACNC RegisteredDGR-1 Endorsed↗ABN 88 689 519 686

© 2026 TEKVA. All rights reserved.

·

L9, 151 Macquarie St, Sydney NSW 2000

·hello@tekva.org.au