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Free, independent services.

The places we point Australian small business owners first. Every record carries a last-checked date, a source link, and a clear note on who they help and who they don't. We do not list commercial debt-relief operators.

We do not refer to commercial debt-relief operators.

Every service we point you to is free or low-cost, government-funded or not-for-profit, and independent of creditors. If a paid operator is offering to negotiate your ATO debt or run a Part IX agreement for a fee, talk to the Small Business Debt Helpline first — 1800 413 828, free.

Crisis lines

13YARN

24/7 national crisis support line for Aboriginal and Torres Strait Islander people, run by Aboriginal and Torres Strait Islander Lifeline crisis supporters.

13 92 7624/7

Free

Last checked 26 May 2026

Details

Lifeline Australia

24/7 crisis support and suicide prevention. Phone, text, or chat. Free, confidential.

13 11 1424/7

Free

Last checked 26 May 2026

Details

Suicide Call Back Service

24/7 free professional crisis counselling for anyone affected by suicide. Up to six scheduled call-backs with the same counsellor.

1300 659 46724/7

Free

Last checked 26 May 2026

Details

Mental health

Beyond Blue NewAccess for Small Business Owners

Free six-session mental health coaching for small business owners under stress. Coaches have small business backgrounds. No GP referral required.

1300 945 3018am–8pm daily for intake; sessions scheduled with your coach

Free

Last checked 26 May 2026

Details

Financial counselling

Small Business Debt Helpline

Free, confidential, specialist financial counselling for sole traders and small business owners — tax debt, BAS, supplier pressure, insolvency options.

1800 413 828Mon–Fri 9am–5:30pm AEST

Free

Last checked 26 May 2026

Details

National Debt Helpline

Free, confidential personal financial counselling — for the personal side of a sole trader's debts, or anyone whose business has folded and is now dealing with creditors as an individual.

1800 007 007Mon–Fri 9:30am–4:30pm. Live chat 9am–8pm weekdays.

Free

Last checked 26 May 2026

Details

Government, ATO, ombudsmen

Australian Small Business and Family Enterprise Ombudsman

Federal statutory ombudsman for small business. Free assistance with disputes against other businesses or government, plus a Tax Concierge for ATO matters.

1300 650 460Mon–Fri 8am–8pm AEST

Free assistance. A $100 first-hour co-payment applies for the Small Business Dispute Help legal-advice service and for the Tax Concierge Service.

Last checked 26 May 2026

Details

ATO Payment Plans (Online Services for Business)

Self-service payment plans for tax debts of $200,000 or less via Online Services for Business or the self-help phone line. Higher amounts and complex cases via the assisted line.

13 28 66Online 24/7. Phone lines Mon–Fri (business and self-help lines).

Free to set up. GIC continues to accrue while the arrangement is on foot.

Last checked 26 May 2026

Details

Formal insolvency

AFSA — Find a Practitioner

The official register of registered trustees and debt agreement administrators for personal insolvency. The sole-trader insolvency path goes through AFSA.

Search is free. Trustee and administrator fees vary; agree fees in writing before any engagement. Be wary of operators who advertise heavily — call the National Debt Helpline 1800 007 007 for an independent opinion before signing anything.

Last checked 26 May 2026

Details

ASIC — Find a Registered Liquidator

The official ASIC search for registered liquidators and small business restructuring practitioners. Verify any practitioner you're considering, before paying any fee.

Search is free. Initial consultation with a practitioner is usually free. Appointment fees vary — agree fees in writing before any engagement.

Last checked 26 May 2026

Details

Industry-specific

MATES in Construction

24/7 helpline and peer-led suicide prevention for construction workers and small construction-business owners. Recognised by WHO as global best practice.

1300 642 11124/7

Free

Last checked 26 May 2026

Details

Support Act Wellbeing Helpline

24/7 free, confidential telephone counselling for anyone working in Australian music, performing arts, or the broader creative industries. Includes crisis relief grants.

1800 959 50024/7

Free

Last checked 26 May 2026

Details

Funding and material help

Good Shepherd — No Interest Loans (NILS)

No-interest loans up to $2,000 for essential goods and services, and up to $3,000 for housing-related expenses. For people on low incomes, including sole traders under pressure.

13 64 57Mon–Fri

No interest, no fees, no charges. Loan amount is what you repay.

Last checked 26 May 2026

Details
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Fast support and free tools for Australians in financial difficulty.

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Financial counselling at TEKVA is delivered by FCAN-registered Financial Counsellors. Financial capability support is provided by Financial Capability Workers — distinct from financial counselling, with no credit advice or creditor negotiation. We also provide crisis triage, practical support, and referral coordination. We do not provide AFSL-licensed financial product advice, legal advice, or insolvency advice. Where specialist support is needed, we connect people to qualified professionals.

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