Suicide Call Back Service
24/7 free professional counselling for anyone affected by suicide. Eligible callers can get up to four scheduled sessions with the same counsellor.
About this service
The Suicide Call Back Service offers 24/7 free professional telephone and online counselling for anyone affected by suicide, with video counselling by appointment. Every caller can get a single session without a referral. For people who may benefit from short-term counselling, it can offer up to four telephone sessions with the same counsellor, on a needs and eligibility basis, which can help a small business owner managing ongoing pressure without the resources for private psychology.
When to use
Thinking about suicide. Worried about someone who might be. Bereaved by suicide and need to talk to someone who is qualified to help.
When not to use
Acute medical emergency — call 000. For business or financial counselling, call SBDH or NewAccess.
Who they help
Anyone affected by suicide — including people experiencing suicidal thoughts, people who have attempted suicide, people bereaved by suicide, and those caring for someone at risk.
Who they don't help
Not a financial or business adviser. Not for matters unrelated to suicide or self-harm risk.
Strengths
24/7. Professionally qualified counsellors. Scheduled call-back option provides continuity.
Limitations
Focused specifically on suicide and self-harm — for general distress, Lifeline is also appropriate.
Source authority
www.suicidecallbackservice.org.auOften used alongside
Lifeline Australia
24/7 crisis support and suicide prevention. Phone, text, or chat. Free, confidential.
Free
Beyond Blue NewAccess for Small Business Owners
Free six-session mental health coaching for small business owners under stress. Coaches have small business backgrounds. No GP referral required.
MATES in Construction
24/7 helpline and on-site suicide prevention for construction workers and small construction-business owners, with peer support on sites. A case example in the World Health Organization's 2021 suicide prevention guide.
Free
We do not refer to commercial debt-relief operators.
Every service we point you to is free or low-cost, government-funded or not-for-profit, and independent of creditors. If a paid operator is offering to negotiate your ATO debt or run a Part IX agreement for a fee, talk to the Small Business Debt Helpline first — 1800 413 828, free.
TEKVA provides information, not financial counselling or legal advice. Phone numbers, URLs, and operating hours were checked on 6 October 2026.