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Last updated: March 2026
TEKVA Limited (ABN 88 689 519 686) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and safeguard your data when you use our website, tools, donate, or interact with our services.
We collect information you provide directly: name, contact details, financial situation, employment status, and supporting documentation. When you use our tools (such as the Hardship Helper or Navigator), we collect the information you enter into those tools. When you donate, we collect your name, email, and payment details. We also collect technical data such as IP addresses for security and rate limiting purposes.
Your information is used to evaluate eligibility, provide personalised guidance, process donations, and maintain records required by law. We never sell your data or share it with third parties for marketing purposes.
Some of our tools (including the Hardship Helper) use artificial intelligence to generate personalised guidance. The information you enter is sent to Anthropic's Claude API for processing. Anthropic does not use API customer data to train AI models. Your data is processed solely to generate your response and is not retained by Anthropic beyond the time needed to deliver the service. We do not store the information you enter into these tools.
TEKVA pays service providers directly on your behalf. This means we may share limited information (such as your name and account reference) with providers solely to process payments. We never share your broader financial situation, application details, or personal circumstances with any third party.
Donations are processed by Stripe, a PCI-DSS certified payment processor. Stripe collects your payment card details directly and may use transaction data (including name, address, and card information) for fraud prevention and detection modelling. TEKVA does not store your card details. For more information, see Stripe's privacy policy at stripe.com/privacy.
We use the following services to operate our website and tools: Vercel (hosting and deployment), Cloudflare Turnstile (bot protection, which processes anonymised technical signals such as IP address and browser fingerprint), Resend (transactional email), and Upstash Redis (rate limiting using IP addresses with automatic expiry). These services process data only as necessary to provide their function. We do not use advertising or behavioural tracking services.
We use browser local storage to remember your theme preference (light or dark mode) and to save your progress in our interactive tools. We use Vercel Web Analytics to count anonymous, aggregate usage events such as tool starts and completions. This data contains no personal information, no IP addresses, and no user identifiers. We do not use tracking cookies or behavioural advertising. Cloudflare Turnstile may set cookies necessary for bot protection when you submit a form.
We implement industry-standard security measures to protect your information. All data is encrypted in transit (TLS) and at rest. Access is restricted to authorised personnel only. Our website is hosted on Vercel's infrastructure with automatic HTTPS.
Form submissions are stored in Google Workspace for as long as needed to provide support. Donation records are retained as required by Australian tax law. Rate limiting data (IP addresses) expires automatically. AI tool inputs are not stored after your session ends.
Under the Australian Privacy Act 1988, you can request access to, correction of, or deletion of your personal information at any time. To make a request, contact us at privacy@tekva.org.au. For donation records held by Stripe, we will submit a deletion request to Stripe on your behalf. We will respond to all requests within 30 days.
We may update this policy from time to time. Material changes will be noted on this page with an updated date.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at privacy@tekva.org.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
For privacy concerns or questions, email privacy@tekva.org.au or write to: TEKVA Limited, L9, 151 Macquarie St, Sydney NSW 2000.