How it works

From first contact to the right next step

You tell us what's happening. We help you work out what matters first and what to do about it. A real person reads every request.

Start with the check

About 90 seconds

Tell us what's happening, what's most urgent, and what you're asking for. No long forms.

→A few quick questions
→What's urgent and why
→What you're asking for
→Safe-contact check

We map the situation

The full picture

A real person looks at the whole picture: income, housing, debts, deadlines, documents, and what you've already tried.

→Income and housing
→Debts and deadlines
→Documents you have and documents you're missing
→What's been tried already

We find the right pathway

The right door

That might be TEKVA. It might be a financial counsellor, Centrelink, tenancy help, a creditor hardship program, legal support, or another specialist service. Referral isn't rejection. It's the right door.

→The right service for the actual problem
→Warm handoff, not a phone number and good luck
→Scripts and documents ready to go
→If TEKVA fits, we say what happens next

We act on the blocker

Where it counts

Where one practical cost stands between you and steady ground, TEKVA may pay it direct to the provider. This month's rent. A car repair. A licence. Only where it changes what happens next.

→One specific cost, not open-ended support
→Paid to the provider, not into a bank account
→Agreed with you first
→Essential, time-sensitive, and worth it

We follow up

A check-in

A step only counts if it worked. We check back to see what's changed and what needs to happen next.

→A check-in, not a case file
→What worked, what didn't
→What comes next

Eligibility

Who TEKVA can help

TEKVA is for working-age Australians under financial pressure. It works best where there's a path forward we can help unlock.

You may be eligible if:

→You're a working-age adult in Australia
→You're under real financial pressure right now
→A bit of help now would keep you going — your job, your home, or your income

We look at every situation individually — including gig workers, freelancers, and people between roles. If we're not the right fit, we'll point you to services that can help.

Not sure what to do next?

The check takes about 90 seconds. You can also use the free guides and the hardship letter tool right now, no check needed.

Start the check