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Small business help in New South Wales
If you run a small business in NSW under financial pressure, the NSW Small Business Commission can mediate B2B, B2G, retail-lease, and franchising disputes. Business Connect NSW closed on 30 September 2025, so Service NSW's Business Concierge is the remaining state touchpoint for licensing and program navigation. For tax debt, financial counselling, and mental health, national services do the work.
NSW Small Business Commissioner
- Body
- NSW Small Business Commission
- Phone
- 1300 795 534
- Free advice
- Free
- Mediation fee
- $330 per party for up to 4 hours, then $152/hr per party
- Scope
- B2B, B2G, retail and small business leases, franchising
Important for crisis routing
When the state SBC isn't the right fit
Where to send your matter next.
Service NSW Business Concierge
small business
Energy & Water Ombudsman NSW (EWON)
energy water
National services that do most of the work
For tax debt, financial counselling, mental health, and formal insolvency, national services are the right call regardless of state.
Small Business Debt Helpline
Free, confidential, specialist financial counselling for sole traders and small business owners — tax debt, BAS, supplier pressure, insolvency options.
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Beyond Blue NewAccess for Small Business Owners
Free six-session mental health coaching for small business owners under stress. Coaches have small business backgrounds. No GP referral required.
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Australian Small Business and Family Enterprise Ombudsman
Federal statutory ombudsman for small business. Free assistance with disputes against other businesses or government, plus a Tax Concierge for ATO matters.
Free assistance. A $100 first-hour co-payment applies for the Small Business Dispute Help legal-advice service and for the Tax Concierge Service.
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MATES in Construction
24/7 helpline and peer-led suicide prevention for construction workers and small construction-business owners. Recognised by WHO as global best practice.
Free
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Lifeline Australia
24/7 crisis support and suicide prevention. Phone, text, or chat. Free, confidential.
Free
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13YARN
24/7 national crisis support line for Aboriginal and Torres Strait Islander people, run by Aboriginal and Torres Strait Islander Lifeline crisis supporters.
Free
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