State page
Small business help in Queensland
Important: the Queensland Small Business Commissioner has narrower jurisdiction than its NSW, Victorian, WA, or SA counterparts — it can only mediate retail and small business lease disputes under the Retail Shop Leases Act 1994. For other B2B or B2G disputes, route to ASBFEO. For tax debt and financial counselling, the Small Business Debt Helpline (1800 413 828) is the right call.
QLD Small Business Commissioner
- Body
- Queensland Small Business Commissioner
- Phone
- 1300 312 344
- Free advice
- Free
- Mediation fee
- $191.80 per party (total $383.60), indexed annually on 1 July
- Scope
- Retail and small business leases only (Retail Shop Leases Act 1994). For other B2B or B2G disputes, use ASBFEO.
Important for crisis routing
When the state SBC isn't the right fit
Where to send your matter next.
Business Queensland
small business
Energy & Water Ombudsman Queensland (EWOQ)
energy water
National services that do most of the work
For tax debt, financial counselling, mental health, and formal insolvency, national services are the right call regardless of state.
Small Business Debt Helpline
Free, confidential, specialist financial counselling for sole traders and small business owners — tax debt, BAS, supplier pressure, insolvency options.
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Australian Small Business and Family Enterprise Ombudsman
Federal statutory ombudsman for small business. Free assistance with disputes against other businesses or government, plus a Tax Concierge for ATO matters.
Free assistance. A $100 first-hour co-payment applies for the Small Business Dispute Help legal-advice service and for the Tax Concierge Service.
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Beyond Blue NewAccess for Small Business Owners
Free six-session mental health coaching for small business owners under stress. Coaches have small business backgrounds. No GP referral required.
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MATES in Construction
24/7 helpline and peer-led suicide prevention for construction workers and small construction-business owners. Recognised by WHO as global best practice.
Free
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Lifeline Australia
24/7 crisis support and suicide prevention. Phone, text, or chat. Free, confidential.
Free
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13YARN
24/7 national crisis support line for Aboriginal and Torres Strait Islander people, run by Aboriginal and Torres Strait Islander Lifeline crisis supporters.
Free
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