MATES in Construction
24/7 helpline and peer-led suicide prevention for construction workers and small construction-business owners. Recognised by WHO as global best practice.
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Construction accounted for 27% of company external administrations in 2023-24 and 12.5% of new personal insolvencies in FY24-25 — the largest industry share on both counts. The combination of subcontract chains, fixed-price contracts, payment delays, and the cultural pattern of not asking for help puts construction operators under particular pressure. The 24/7 industry-specific helpline at MATES is the right first call.
Industry helpline — 24/7
MATES in Construction is the 24/7 peer-led helpline for the industry. Recognised by the World Health Organization in 2021 as global best practice. The first call before any general mental health route.
Service detailsA supplier has issued a statutory demand
A creditor's statutory demand under section 459E of the Corporations Act gives the company 21 days to pay, settle, or apply to set aside the demand. If 21 days pass without action, the company is presumed insolvent and the creditor can apply to wind it up. Move fast — engage a registered liquidator or financial counsellor today.
Someone has applied to wind up the company
A winding-up application is the step after a statutory demand has lapsed unactioned, or after an alleged debt of sufficient size has gone unpaid. The court can order the company to be wound up and a liquidator appointed. Do not ignore service — engage a registered liquidator the same day and call the Small Business Debt Helpline (1800 413 828).
I got a Director Penalty Notice
A Director Penalty Notice (DPN) gives you 21 days from the date the notice was posted to take one of four actions. Whether you can still avoid personal liability depends on whether your company's BAS, IAS, and Super Guarantee Charge statements were lodged on time.
I can't pay employee super
Unpaid super is the highest-risk debt a small business can carry. Late or unpaid super triggers Super Guarantee Charge obligations, and unlodged SGC statements within three months of the due date convert the personal director penalty into a Lockdown DPN. Lodge the SGC statement on time — even if you can't pay — and call the Small Business Debt Helpline (1800 413 828).
I can't pay the ATO
If you owe the ATO and can't pay in full, you have options — but they only stay open while you are engaged and your lodgements are up to date. Payment plans of up to $200,000 are self-service; larger or complex cases need a phone call. The Small Business Debt Helpline (1800 413 828) is free and specialist.
I'm thinking about closing the business
Closing a business well is a different process from being forced out. Doing it deliberately preserves more options, more dignity, and more of your future. Start with a free conversation with the Small Business Debt Helpline (1800 413 828) before you make any irreversible call.
A personal guarantee has been called in
A creditor is enforcing a personal guarantee you signed. The company's status doesn't protect you here — the guarantee creates a separate personal debt. Call the National Debt Helpline on 1800 007 007 today. Do not transfer assets to family members or refinance into a worse product before that call.
Master Builders Association (MBA)
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Visit site24/7 helpline and peer-led suicide prevention for construction workers and small construction-business owners. Recognised by WHO as global best practice.
Free
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Free, confidential, specialist financial counselling for sole traders and small business owners — tax debt, BAS, supplier pressure, insolvency options.
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Federal statutory ombudsman for small business. Free assistance with disputes against other businesses or government, plus a Tax Concierge for ATO matters.
Free assistance. A $100 first-hour co-payment applies for the Small Business Dispute Help legal-advice service and for the Tax Concierge Service.
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Free six-session mental health coaching for small business owners under stress. Coaches have small business backgrounds. No GP referral required.
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24/7 crisis support and suicide prevention. Phone, text, or chat. Free, confidential.
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24/7 national crisis support line for Aboriginal and Torres Strait Islander people, run by Aboriginal and Torres Strait Islander Lifeline crisis supporters.
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We do not refer to commercial debt-relief operators.
Every service we point you to is free or low-cost, government-funded or not-for-profit, and independent of creditors. If a paid operator is offering to negotiate your ATO debt or run a Part IX agreement for a fee, talk to the Small Business Debt Helpline first — 1800 413 828, free.