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Construction

If you run a construction business under pressure, MATES is the first call.

Construction accounted for 27% of company external administrations in 2023-24 and 12.5% of new personal insolvencies in FY24-25 where people named their industry — the largest industry share on both counts. The combination of subcontract chains, fixed-price contracts, payment delays, and the cultural pattern of not asking for help puts construction operators under particular pressure. The 24/7 industry-specific helpline at MATES is the right first call.

Last checked21 Oct 2026

Industry helpline — 24/7

MATES in Construction

MATES in Construction runs a 24/7 helpline for the industry, answered by counsellors who know construction. It is a case example in the World Health Organization's 2021 suicide prevention guide. The first call before any general mental health route.

1300 642 11124/7
Service details

Situations that hit construction hardest

A supplier has issued a statutory demand

A creditor's statutory demand under section 459E of the Corporations Act gives the company 21 days to pay, settle, or apply to set aside the demand. If 21 days pass without action, the company is presumed insolvent and the creditor can apply to wind it up. Move fast — engage a registered liquidator or financial counsellor today.

Someone has applied to wind up the company

A creditor usually applies to wind up a company after it hasn't paid a statutory demand within 21 days. A creditor can also apply with other evidence that the company is insolvent. The court can order the company to be wound up and a liquidator appointed. Don't ignore it. Call the free Small Business Debt Helpline (1800 413 828) the same day, and speak to a registered liquidator.

I got a Director Penalty Notice

A Director Penalty Notice (DPN) gives you 21 days from the date the notice was posted to take one of four actions. Whether you can still avoid personal liability depends on when your company reported its PAYG withholding, GST and super guarantee charge.

I can't pay employee super

Unpaid super is one of the highest-risk debts a small business can carry, because directors can become personally liable for it. Since 1 July 2026 (Payday Super), super must usually reach each employee's fund within 7 business days of payday. If you miss it, pay the fund as soon as you can, even part of it: the ATO says that reduces the charge. Directors should also lodge a voluntary disclosure statement within 60 days of payday, before any ATO assessment, to keep the director penalty from locking in for the amount it reports. You no longer lodge a statement for paydays from 1 July 2026; the ATO works out the charge and sends a notice. Call the Small Business Debt Helpline (1800 413 828).

I can't pay the ATO

If you owe the ATO and can't pay in full, you have options — but they only stay open while you are engaged and your lodgements are up to date. If you owe $200,000 or less, you may be able to set up a payment plan online; larger or complex cases need a phone call. The Small Business Debt Helpline (1800 413 828) is free and specialist.

I'm thinking about closing the business

Closing a business well is a different process from being forced out. Doing it deliberately preserves more options, more dignity, and more of your future. Start with a free conversation with the Small Business Debt Helpline (1800 413 828) before you make any irreversible call.

A personal guarantee has been called in

A creditor is enforcing a personal guarantee you signed. The company's status doesn't protect you here — the guarantee creates a separate personal debt. Call the National Debt Helpline on 1800 007 007 today. Do not transfer assets to family members or refinance into a worse product before that call.

Peak bodies

  • Master Builders Australia

    Visit site
  • Housing Industry Association (HIA)

    Visit site
  • Subcontractors Alliance

    Visit site

Also call

MATES in Construction

24/7 helpline and on-site suicide prevention for construction workers and small construction-business owners, with peer support on sites. A case example in the World Health Organization's 2021 suicide prevention guide.

1300 642 11124/7

Free

Last checked 21 Oct 2026

Details

Small Business Debt Helpline

Free, confidential, specialist financial counselling for sole traders and small business owners — tax debt, BAS, supplier pressure, insolvency options.

1800 413 828Mon–Fri 9am–5:30pm Sydney time

Free

Last checked 6 Oct 2026

Details

Australian Small Business and Family Enterprise Ombudsman

Federal statutory ombudsman for small business. Free assistance with disputes against other businesses or government, plus a Tax Concierge for ATO matters.

1300 650 460Mon–Fri 8am–6pm AEST/AEDT

Free assistance. A $100 first-hour co-payment applies for the Small Business Dispute Help legal-advice service and for the Tax Concierge Service.

Last checked 6 Oct 2026

Details

Beyond Blue NewAccess for Small Business Owners

Free six-session mental health coaching for small business owners under stress. Coaches have small business backgrounds. No GP referral required.

03 9250 8305Sessions Mon–Fri 8am–8pm Melbourne time, except public holidays. In December 2025 the program reported waits of about three months for a first assessment; ask about the current wait. Everyone who enquires gets an intake call within 48 hours.

Free

Last checked 6 Oct 2026

Details

Lifeline Australia

24/7 crisis support and suicide prevention. Phone, text, or chat. Free, confidential.

13 11 1424/7

Free

Last checked 6 Oct 2026

Details

13YARN

24/7 national crisis support line for Aboriginal and Torres Strait Islander people, run by Aboriginal and Torres Strait Islander Lifeline crisis supporters.

13 92 7624/7

Free

Last checked 6 Oct 2026

Details

We do not refer to commercial debt-relief operators.

Every service we point you to is free or low-cost, government-funded or not-for-profit, and independent of creditors. If a paid operator is offering to negotiate your ATO debt or run a Part IX agreement for a fee, talk to the Small Business Debt Helpline first — 1800 413 828, free.

Prefer to talk to someone?

Mental health support is free, confidential, and one tap away.

Practical help for working-age Australians under financial pressure.

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Practical help for working-age Australians under financial pressure.

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Tax-deductible · DGR-1 endorsed

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Financial counselling at TEKVA is delivered by an FCAN-registered Financial Counsellor. Financial capability support is provided by a Financial Capability Worker, whose scope is capability support only — no credit advice or creditor negotiation. Credit advice and creditor negotiation sit with our Financial Counsellor. We also provide practical support and referral coordination, and connect people with crisis services where they need them. We do not provide AFSL-licensed financial product advice, legal advice, or insolvency advice. Where another service is the better fit, we'll help connect you with community services, tenancy help or specialist legal support.

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