Service directory

Government & ombudsmen

Centrelink, AFCA, TIO, and state ombudsmen

Your state

Showing all services. Select your state to filter.

services

Energy & Water Ombudsman NSW (EWON)

NSW

Free dispute resolution for electricity, gas, and water complaints in NSW

1800 246 545 Website

Mon-Fri 9am-5pmNSW energy and water customers

Energy & Water Ombudsman Victoria (EWOV)

VIC

Free dispute resolution for electricity, gas, and water complaints in Victoria

1800 500 509 Website

Mon-Fri 8:30am-5pmVictorian energy and water customers

NSW Fair Trading

NSW

Consumer protection, tenancy disputes, and trader complaints in NSW

13 32 20 Website

Mon-Fri 8:30am-5pmNSW consumers and tenants

Energy & Water Ombudsman Queensland (EWOQ)

QLD

Free dispute resolution for complaints against electricity, gas, and water providers in Queensland

1800 662 837 Website

Mon-Fri 9am-5pmQueensland energy and water customers

Energy & Water Ombudsman SA (EWOSA)

Free dispute resolution for complaints about electricity, gas, and water providers in South Australia

1800 665 565 Website

Mon-Fri 8:30am-5pmSA residents with unresolved energy or water complaints

Consumer and Business Services SA

Consumer complaints, tenancy disputes, and fair trading matters in South Australia

131 882 Website

Mon-Fri 9am-4:30pmSA consumers and tenants with complaints

Energy & Water Ombudsman WA

Free dispute resolution for complaints against electricity, gas, and water providers in Western Australia

1800 754 004 Website

Mon-Fri 9am-4:30pmWA residents with unresolved energy or water disputes

Consumer Protection WA

Consumer complaints, tenancy disputes, and fair trading enforcement across Western Australia

1300 30 40 54 Website

Mon-Fri 9am-5pmWA consumers and tenants with complaints

Energy Ombudsman Tasmania

TAS

Free complaint resolution for Tasmanian residents with disputes about electricity or gas providers

1800 001 170 Website

Mon-Fri 9am-4:30pmTasmanian residents with unresolved energy complaints

NT Consumer Affairs

Consumer protection, fair trading, and residential tenancy disputes in the Northern Territory

(08) 8999 1999 Website

Mon-Fri 9am-5pmNT residents with consumer or tenancy disputes

National services

Services Australia (Centrelink)

Government payments including JobSeeker, Youth Allowance, rent assistance, health care cards, and crisis payments

132 850 Website

Mon-Fri 8am-5pmAustralian residents eligible for government payments

Australian Financial Complaints Authority (AFCA)

Free dispute resolution for complaints about banks, insurers, financial advisers, and superannuation

1800 931 678 Website

Mon-Fri 9am-5pm (AEST)Anyone with a complaint about a financial services provider

Telecommunications Industry Ombudsman (TIO)

Free dispute resolution for phone and internet complaints that your provider hasn't resolved

1800 062 058 Website

Mon-Fri 8am-5pm (AEST)Anyone with an unresolved telco complaint

ACCC (Australian Competition & Consumer Commission)

National consumer protection. Report scams, unfair practices, and get information about your consumer rights.

1300 302 502 Website

Mon-Fri 8:30am-5:45pm (AEST)All Australian consumers

Other service categories

Financial counselling

Free, independent help with money and debt

Emergency relief

Food, material aid, and crisis payments

Legal help

Free legal advice on debt, tenancy, and consumer issues

Crisis support

Mental health, crisis lines, and safety services